FAQ Archives - Pongos Interactive

Logout Error

When logging out, I get a error message – Your session has expired. Please start over.

If you are still on the AE Account page, you mostly likely do not have your login page configured which is the default redirect when you logout. To configure this page go to the WP dashboard and click on the AE / Registration UI menu. Set the “Forgot Pass, Signup page” to the login page.

You may get the following error on logout:

The token provided is not valid. Please try logging in again.

This will occur if you have a service redirect in the login page and you are passing the users token during logout. This is not a problem when you first login because the token is not available. However passing the token on logout will try to reauthorize the user. The easiest solution is to remove the service redirect the login page (remove this from the shortcode). If you need the service redirect set to a page other than the default “Account” page, then you will need to change the logout URL to NOT pass the users token. For example:

/login/?action=Registration+Log+Out

Problems with Login

Association Engine synchronizes the netForum user accounts with WordPress user accounts. The WordPress account must match the netForum credentials to login. If the accounts are out of sync, you can request a new AE password via the login page and AE will reset the password in both WordPress and NetForum.

Do not request a new WordPress password as WordPress will only update the password in the user table and not NetForum.

Occasionally NetForum will reset the test server along with the test accounts that were previously setup. When NetForum resets the test server they often populate the data from the live server and append all emails with “zz”. Even if a user exists in WP user table, you will need to re-register the NF user. AE will either create a new WordPress user account or resync an existing one depending on the users email address.

Troubleshoot

Look up the user account in Netforum under the CRM Module. Search for an Individual by email. This will let you know the status of the NF User account.

If the email is not found, or the account exists but the email does not match, you will need to register for a new Netforum account via AE.
If the account exists, and the emails do match, then you should be able to reset your password via AE.

Association Engine Quick-Start

The following guide will help you with a minimum AE setup allowing users to create an account, login, and maintain account information.

Create Front End Login/Signup Page

Create a page for login/signup which contains the shortcode [associationengine_login].

Create a Front End Dashboard Page

Create a “dashboard” page for NetForum users to maintain account information using the shortcode [associationengine_account].

Setup xWeb Connection

Setup the xWeb username: The xWeb user account for the UAT database.
Setup the xWeb password associated with the xWeb user account.
Setup the SOAP WSDL URL to the definitions file/endpoint for the client’s xWeb instance. This value contains the path/folder to the test database for use on all dev sites. Typically https://netforum.XXX.org/nfXXXtest/xweb/secure/netforumxml.asmx?WSDL
Setup the Socket timeout. This is the time after which PHP will give up communicating a login, password reset, or sign up and report a connection problem to the user.

Add the Frontend CSS

From the Global Features submenu copy the default CSS and paste into the Front end CSS.

Setup Registration UI

From the Registration UI menu, use the dropdown to select your Forgot Pass / Login / Signup page.

Setup Account UI

From the Accounts UI menu, use the dropdown to select your Dashboard Page and Screen Assignments.

Sync Global Data from NetForum

From the Enterprise Driver Menu, click the “Download From Server” button to sync global data from NetForum to WordPress.

Verify Setup

Go to your newly created login page and verify you can login to your NetForum account.

Problems with Login

Association Engine Quick-Start

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